Refund Policy
This Refund Policy explains how refund, return and replacement requests are handled for orders placed with B. PODDER MICRO GOLD.
Last updated: 30 Aug 2026
Policy Overview
At B. PODDER MICRO GOLD, customer satisfaction is important to us. This policy explains how cancellation, return, replacement and refund requests are reviewed for orders placed through our website.
Order Cancellation
Cancellation requests can be accepted only before the order is processed, packed or shipped. Once an order has entered processing, dispatch or delivery stage, cancellation may not be possible. To request cancellation, please contact us immediately with your order number.
Refund Eligibility
Refunds may be approved if payment was successfully deducted but the order could not be processed, the product is unavailable, a duplicate payment is confirmed, or an eligible return is received and verified by our team.
Damaged, Wrong or Defective Product
If you receive a damaged, incorrect or defective product, please contact us as soon as possible with your order number, clear product photos and unboxing proof where available. Our team will review the details and may offer replacement, exchange, repair support or refund depending on the case.
Return Conditions
Returned items must be unused, undamaged, complete and in original packaging with all tags, accessories, invoices and product materials intact. Products sent back without approval may not be accepted.
Non-Refundable Cases
Refunds may not be accepted for used products, altered products, damage caused after delivery, missing parts, damaged packaging caused by customer handling, incorrect customer details, refusal to accept delivery, change of mind after delivery or complaints reported after an unreasonable delay.
Refund Process
Once a refund request is approved, we will initiate the refund through the original payment method or another approved method. Refund status may depend on payment gateway, bank or wallet processing timelines.
Refund Timeline
Approved refunds are usually initiated within a reasonable business timeframe after verification. After initiation, the final credit to your account may take additional time depending on your bank or payment provider.
Shipping Charges
Shipping, delivery, packaging or handling charges may be non-refundable unless the refund is approved due to an error from our side or a verified product issue.
Exchange or Replacement
Where applicable, replacement or exchange may be offered instead of refund. Replacement approval depends on product availability, product condition and verification by our team.
Need Help?
Please contact us with your order number before returning any product. Our support team will guide you with the correct process.
Email: info@bpoddermicrogold.com
Phone: 7478461943
Address: R. N ROAD, DAKSHINAYAN BUILDING, 2ND FLOOR, COOCH BEHAR, PIN - 736101, WEST BENGAL